Bambu Dru
1015 E. Imperial Hwy., Suite C7
Brea, CA 92821
(714) 672-9202
bambudru@yahoo.com
Attn: Orders Department
 

Orders paid by means other than a credit card are subject to product availability change while your payment is in transit or funds are being cleared, Bambu Dru cannot reserve product or guarantee continued availability. All checks returned unpaid will be subject to a $50.00 fee charged to you.

Sales or Customer Service:
Direct store orders or customer service including price
quotes, product availability, policies
and shipping please email
bambudru@yahoo.com

Return And Exchange:
For Return and Exchanges, please email
bambudru@yahoo.com
All items can be returned within 30 days of purchase for refund or replacement. The following terms and conditions will apply.

1. Return of non-defective products will be subject to a 15% restocking fee on cost.
2. All returns are required to be labeled with an RMA (Return Merchandize Authorization) number, which has to be obtained from our returns department prior to you sending the product back to us.
3. RMA numbers are valid for ten days only and product must reach the returns address specified by us before then.
4. Each item to be returned will need a unique RMA number. Products sent back without valid RMA numbers will not be accepted. To received your RMA number please email us.
5. Any package received without an RMA number on the label will be returned to you.
6. Shipping charges are non-refundable.
7. When applicable, credit will be issued one week after the return of a product. The amount of credit will be calculated based on the cost of item effective on the date the returned product reaches us..
8. Defective products can be returned for replacement for the same product, without a restocking fee being assessed. The return shipping is at the customer's expense. Upon receipt of the returned defective product by our store personal, Bambu Dru will ship the replacement product to you from our store. There is no additional shipping charge incurred by the customer for this third leg of the process.

International Orders:
Bambu Dru does accept international orders but all international orders must be processed the old fashion way, via emails or faxes or telephone calls. International orders are better to process over email direct because we can save you much more on shipping cost